Términos y condiciones

I keep brief factual, handwritten notes about our sessions. These are coded to ensure your privacy, and kept in a locked cabinet. You have a right of access to your notes.
If you are late more than 10 minutes, I will call your mobile to check in case you are experiencing any technological difficulties.
If you need to cancel a session in advance, I require 24 hours and above notice – and this will be treated with no charge
If you cancel within 24hours notice, or Do Not Attend (DNA) then this might be treated as a payment in full, and will need to be discussed with you
You or I have the right to terminate this counselling / Supervision relationship at any time. I require a minimum one session notice, to include an ending session. This will give you time to organise alternative arrangements before we end our work together.
I will communicate with you via email and text, if we correspond by email please make sure you check your junk box in case the email needs to be verified.
If you wish to make a complaint, I will work with you via my Supervisor to resolve the issue, where this is not possible, complaints can be made to BACP https://www.bacp.co.uk/